NOT COVERED
Cracked glass
Cracked or chipped glass caused by a drop, impact or pressure is not covered—even if touch still works.
Your repair.
Your warranty.
What your warranty covers, what to expect,
and how to get a repair checked.
Coverage follows
the work we did.
A repair warranty applies to the covered repair item—not automatically to every part of the phone.
Screen & other replacement parts
If something seems wrong with a replaced part, contact us so we can assess the issue against your repair’s coverage.
Battery repairs
Tell us what you’re experiencing—charging problems, unexpected shutdowns or unusual battery behaviour help us understand what to check.
Motherboard work
Coverage relates to the repair performed. A separate fault may need its own assessment before any additional work is agreed.
Let’s check what happened.
A symptom alone doesn’t tell the whole story. We inspect the device to determine whether the issue falls within the recorded coverage.
What to tell us
- When the issue started and how often it happens.
- Whether the device has been dropped, exposed to liquid or repaired elsewhere since collection.
- Any photos or video that show an intermittent fault.
What if another problem appears after a board repair?
A phone that does not power on cannot always be fully tested before board repair. Once it powers on, a separate screen, battery or other issue may become apparent. We’ll explain the findings and discuss any additional work with you.
Is a warranty claim automatically approved?
No. A claim lets us check the device against its covered repair. Inspection determines coverage; it is not an automatic promise of a free replacement.
What isn’t covered.
Common examples outside MobiLab’s repair warranty. If you notice one of these issues, contact us for inspection.
NOT COVERED
Black spots & spreading patches
Dark spots or spreading black areas caused by impact or pressure are outside warranty.
NOT COVERED
Lines on the display
Display lines caused by pressure, impact or liquid exposure—including residual moisture—are not covered. We confirm the findings during inspection.
NOT COVERED
White screen
A white or washed-out screen caused by pressure, impact or liquid exposure is not covered.
NOT COVERED
Green screen
A green screen caused by pressure, impact or liquid exposure is not covered, even when the outer glass has no visible crack.
NOT COVERED
Bent frame or housing
A bent body or frame caused by impact or pressure is not covered.
NOT COVERED
Moisture inside the screen
Display damage from liquid or moisture, including visible water marks and discolouration, is not covered.
NOT COVERED
Liquid damage & corrosion
Damage caused by liquid exposure, including corrosion found inside the device during inspection, is not covered.
A straightforward way
to get it checked.
Contact MobiLab
Share your ticket number or receipt reference, device model and the issue you noticed.
Bring the device for inspection
We’ll check the device and the repair record. Let us know if the fault only happens sometimes.
Understand the next step
We’ll explain the assessment and whether the issue is covered before arranging further work.